The Numbers
Planned Call Outs: 6,100+
Responsive Call Outs: 13,000+
Out of Hours Call Outs: 800+
Quality, Compliance and Customer Care
The works are pre-surveyed by Nottingham City Council’s team and all relevant information collated in to a clear format and passed to Woodhead Improve. Information includes a clear brief, all relevant contact numbers, full site address details and a deadline is set for completion of the works. The service is managed in a spirit of mutual trust and co-operation. To support service delivery this involves:
• Weekly operational meetings with the client
• Monthly strategic meeting and a monthly contractors report
• Quarterly and annual KPI meetings with the client
• Quarterly meetings with the Nominated Property Officers to explore how to improve service delivery for the end users
• Quarterly meetings and annual workshops with the supply chain.
Innovative Efficiency Saves Clients’ Money
Over a three month period Nottingham City Council required various refurbishment works to 11 Community Centres with a value of £101,000. Woodhead Improve were able to package the works together for pricing by way of example, all flooring across all buildings were priced as a bundle to achieve efficiencies. Woodhead Improve also co-ordinated all projects simultaneously which enabled the team to assign a‘roving’ site manager across all projects rather than appointing one to each and every job. Total Savings = £6,785.19 (6.7%)
High Profile Listed Building Repairs and Maintenance
Nottingham City Councils Property Portfolio included a number of listed properties – Woodhead Improve carried out planned and emergency call outs at the following listed buildings. Woodhead’s specialist conservation team, Woodhead Heritage supported the team;
- Nottingham Castle – Grade I Listed, Nottingham Castle is a magnificent 17th century mansion built on the site of the original Medieval Castle.
- The Theatre Royal - Grade II listed, The Theatre Royal is part of the city’s Royal Centre, which also incorporates the Nottingham Royal Concert Hall. The theatre is in the heart of Nottingham City Centre.
- Wollaton Hall – Grade I Listed, Wollaton Hall is an Elizabethan country house standing on a small but prominent hill in Wollaton
- Park, Nottingham, The house is now the Nottingham Natural History Museum.
Facts and Figures
First Fix Rate: 92.32%
End User Satisfaction 98%
Local Spend: 98.08% within 20 miles
Performance: 18 month contract extension due to good performance