The project
Woodhead One was awarded the contract through the empa ii Minor Works Framework to repair and modernise over 100 homes for Nottingham City Homes as part of their Decent Homes Refurbishment Scheme.
Number of Properties
The initial contract equated to 101 homes. Once the repair works were completed on the allocated properties the contract was then extended to a further 38 properties due to good performance.
Scope of Works
Reactive and planned backlog repairs and maintenance including damp proofing, gutter clearing, chimney stack repairs, ventilation works, plastering, plumbing and bathroom upgrades, tile replacements, external works, roofing repairs and other general building works to tenanted domestic properties across the City. What is the decent homes refurbishment scheme? Nottingham City Homes believe that all social housing should meet a minimum standard of decency. They are committed to building places where people want to live. This means all social housing should:
- Be free of health and safety hazards
- Be in a reasonable state of repair
- Have reasonably modern kitchens, bathrooms and the boilers should be reasonably insulated
Nottingham City Homes are a key component in the city’s infrastructure, taking a major role in building communities where people can thrive and feel they belong, now and in the future. Robert Woodhead Ltd is contracted to carry out repairs and major repairs on this scheme, helping NCH achieve their vision.
Key Achievements
Product
- Quality of product 94%
- ZERO official complaints.
Service
- 95% on time
- 95% on Customer Satisfaction
- 100% on politeness and informative
Overall 97% of all residents would use Robert Woodhead Ltd again.
Local Labour
86% UNDER 10 MILES
97% UNDER 20 MILES
100% UNDER 40 MILES
“I would certainly hire the Woodhead Team every time. One very happy customer”. H. Widdowson
“Worked very well. Polite. No complaints at all. They did a good job”. Mrs Stevenson
“Very Good job, very happy, and very nice men”. Miss McKeown “The guys who did the job were great”.
Extra Mile
Woodhead is committed to making business a better experience for all, and living by our shared values. This project has been no different, not only have the team helped transform properties but while at the homes have been offering practical advice to tenants in regards to maintaining their properties. One instance of this was a resident who was having groundworks completed in preparation for replacing their existing shed. However the Woodhead team advised that the current shed could be refurbished, and only required the re-felting of the shed roof. The resident took this advice and it enabled them to save in excess of £100.00.