Our dedicated customer care team are here to give our clients and building users an exceptional experience as they take ownership of their new environment. Our customer care goes well beyond handing over a defect free building on time and on budget. It encompasses a soft landings approach which means we are on site to help answer any questions, iron out any teething issues, and support you in maximising building performance.
Our purpose is to create better experiences for all, before, during and after the build. We do this by understanding every stakeholder’s needs and going all out to deliver them.
We have a dedicated, in house customer care team that are involved right from mobilisation. Our Resident Liaison Officer will work closely with the local community, keeping them informed and engaged whist allowing our site teams to focus on delivery.
After care, not after thought
Through sustainable digital solutions we can give our customers added value from the very start.
- Lifecycle cost analysis and consulting
- Improving energy performance in use
- Managing aftercare using digital infrastructure
When we hand the building over, we will provide a dedicated customer care contract to provide a quick and effective resolution to any post completion snags.
Introducing our customer care team
Customer Care Manager
Customer Care Co-ordinator
Resident Liaison Officer
Our overall approach is to provide ongoing, long lasting care that will maximise building performance, minimise downtime and maintain legislative compliance. Our vast experience of planned and responsive maintenance and facilities management can really add value. We operate an open-book policy, which gives our customers peace of mind that they are receiving a responsive service at competitive prices.
A lasting legacy
Our projects create communities to live, learn, work and play. The people who interact with our projects after we have left site are the most important stakeholders.