Customer Care

Once the Keys Are Handed Over, We Don't Stop.

Our dedicated customer care team are here to give our clients and building users an exceptional experience as they take ownership of their new environment. Our customer care goes well beyond handing over a defect free building on time and on budget. It encompasses a soft landings approach which means we are on site to help answer any questions, iron out any teething issues, and support you in maximising building performance.

Our purpose is to create better experiences for all, before, during and after the build. We do this by understanding every stakeholder’s needs and going all out to deliver them.

82%
of our defects are rectified on time despite the challenges of Covid

Dedicated team

We have a dedicated, in house customer care team that are involved right from mobilisation. Our Resident Liaison Officer will work closely with the local community, keeping them informed and engaged whist allowing our site teams to focus on delivery.

 

After care, not after thought

Through sustainable digital solutions we can give our customers added value from the very start.

  • Lifecycle cost analysis and consulting
  • Improving energy performance in use
  • Managing aftercare using digital infrastructure

 

Handover

When we hand the building over, we will provide a dedicated customer care contract to provide a quick and effective resolution to any post completion snags.

 

Introducing our customer care team


Customer Care Manager

Michelle Filer

Customer Care Manager


Customer Care Co-Ordinator

Cherrill Smith

Customer Care Co-ordinator


Resident Liaison Officer

Rachel Child

Resident Liaison Officer

 

Facilities management

Our overall approach is to provide ongoing, long lasting care that will maximise building performance, minimise downtime and maintain legislative compliance. Our vast experience of planned and responsive maintenance and facilities management can really add value. We operate an open-book policy, which gives our customers peace of mind that they are receiving a responsive service at competitive prices.

 

A lasting legacy

Our projects create communities to live, learn, work and play. The people who interact with our projects after we have left site are the most important stakeholders.

 

I have been highly delighted by the way your company Woodhead’s has undertaken the work, the site has been kept spotlessly clean, the workmen and site foreman have been courteous and thoughtful all through the project and every consideration possible has been afforded to local residents to minimise the impact on the street’s residents

Local Resident, Fir Close, Shirebrook